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Welcome to our FAQ page.

FAQ Page, Listed below are the questions that our customer services staff have been asked on a frequent basis.

In the event you are unable to find the answer to your questions, please don’t hesitate to contact us.

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Do you need to have passed your theory test to have lessons?

No but you will need to pass the theory to book a driving test.

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How much are the current driving tests?

Currently the Theory test is £23.00 and the Practical Driving test is £62.00. If you require information on any other tests, this can be found on the Driving Standards Agency website.

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Do you take card payments?

Yes, we can take all major credit and debit cards. We also have pay buttons on the SHOP page of our Website

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Do you have Automatic cars for learning in? 

Yes, we have both manual and Automatic cars available.

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Do you have Female instructors ?

Yes we have both male and female instructors

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Will i drive on my 1st Lesson 

Yes 

But if you are a complete novice your Instructor will pick you up from home and take you to a safe location, then your instructor will drop you home again , depending on your home location and the speed you learn this may happen for a few lessons. This is the reason we have the special starter offers.  

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Do you have a privacy policy

Yes we do it can be found at    https://williamsdrivingschool.net/privacy-policy/

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Why do you have a 48 hour cancellation policy ?

Being a driving instructor is not a highly paid job unlike you maybe lead to believe. But it is my driving instructors’s occupation and like must people they go work to earn money to pay bills and support their families.
So if someone cancels a lesson at short notice or doesn’t turn up for the lesson this will affect their income. Which in turn will affect their ability to pay their own bills. So this is why we have a 48 hour cancellation policy.
If you really do need to cancel your instructor will try his or her upmost to fill the space so you don’t get charged but this is not always possible.

Dave Williams
Owner Williams Driving School

 

Terms and Conditions of Booking:

 

Booking:

Lessons are booked at the current rate for the full duration of any offers or promotions.

All lessons are booked on an advanced pre-paid basis. Payments can be made in cash directly with your instructor, via a BACS bank transfer directly with your instructor or by debit/credit card via our secure website payment page.

Please follow the link below to use the secure payment page:

https://williamsdrivingschool.net/shop-now/

 

Vouchers:

All lessons are a minimum of 90 minutes, Vouchers valid for 6 months from Purchase date and cannot be exchanged for cash

Should a refund be required for any reason part way through a voucher lessons already taken will be charged at the full  hourly rate and not the promotional offer rate.

Vouchers: Covid 19

All pre-purchased voucher will be extended by 6 months due to Lockdown restrictions, if you wish to extend the voucher longer you must contact the office by the time the extra 6 months has expired.

If the expired voucher was for a Special offer and this offer is no longer available the voucher will revert to its Money Value.

Having a voucher will not help you jump the waiting list.

 

 

Cancellations:

A minimum of 48 hours’ notice before the start of any booked lesson must be given. Lessons cancelled within this period for any reason will be fully chargeable at your current lesson rate.

Failure to arrive for any lesson within 15 minutes of the start time will result in the lesson being abandoned and will be fully chargeable at your current lesson rate.

Should an instructor arrive late for a lesson the full lesson time booked will be delivered.

Should a pupil arrive late for a lesson (within 15mins of start time-please see above T&C’s) the remaining time of the booked lesson will be delivered.

If an instructor cancels for any reason there will be no charge for the cancelled lesson and an alternative date and time will be offered.

 

Special starter offers. 

The reason we have this special starter offers  is because your Instructor will pick you up from home and take you to a safe location, then your instructor will drop you home again. Only when your instructor is happy you are safe you will be able to drive home. This can be depend on your home location and the speed you learn.

Offers and Promotions:

Introductory offers and promotional packages are booked at the current rate for the full duration of the offer and are not transferable to any other offers or promotions.

Only 1 Offer per Student. 

Should a refund be required for any reason part way through a promotional package or offer, lessons taken will be charged at the full hourly rate and not the promotional offer rate.

 

Money Back :

Should you stop your lessons with your Williams Driving School instructor with Money out standing, this money will be kept safe for a period of 6 months, after the 6 month period no refund will be given.  It is not the responsibility of the driving instructor to contact you about the said money.  Any money paid is the responsibility of the instructor not the Driving school.

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All of our driving instructors are fully DBS checked and work to a code of conduct. www.gov.uk/government/publications/driving-instructor-code-of-practice

Click here for our Privacy Policy

https://williamsdrivingschool.net/privacy-policy/

 

Corona Virus Cancellations

 
If you show syptoms of Corona Virus before your lesson you should perform a lateral flow test and send a full screenshot of the completed test to your instructor a mimimum of 2 hours before the scheduled start time of your lesson.
If your test is negative you are most likely not infected and your lesson can go ahead.

If your test is positive you should not attend your lesson and have a PCR test to confirm the result. 

In the event of a positive test you will not be charged for the cancelled lesson as long as the required evidence has been provided.
All other cancellations will be subject to the usual 48 hour cancellation policy.

If you are instructed to self isolate by track and trace or the NHS app you will be required to send a full screenshot of the app or message to your instructor a miminum of 2 hours before the scheduled start time of your lesson. You will not be charged for the cancelled lesson as long as the required evidence has been provided.
All other cancellations will be subject to the usual 48 hour cancellation policy.

If you instructed to self isolate by your School, College, University or workplace you will be asked to provide  confirmation of the isolation from the establishment by means of email, text or webpage a minimum of 2 hours before the scheduled start time of your lesson. You will not be charged for the cancelled lesson as long as the required evidence has been provided. All other cancellations will be subject to the usual 48 hour cancellation policy.
Throughout the course of your driving lessons you should perform two lateral flow tests per week to safeguard yourself, instructor and other pupils

Vouchers: Covid 19

All pre-purchased voucher will be extended by 6 months due to Lockdown restrictions, if you wish to extend the voucher longer you must contact the office by the time the extra 6 months has expired.

If the expired voucher was for a Special offer and this offer is no longer available the voucher will revert to its Money Value.

Having a voucher will not help you jump the waiting list.

 
Customer Services

             Customer Services    

01803 370087